Privacy Policy

Last updated: 10 September 2026

1. Introduction

Flaves ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit flaves.in, place an order online, or use our dine-in, delivery, takeaway, and catering services.

2. Information We Collect

We may collect the following information:

Personal details: name, phone number, email address, and delivery address when you place an order or contact us.
Order information: items ordered, order history, special instructions, and payment method (we do not store card or banking details).
Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
Communications: messages, feedback, or reviews you send to us via phone, email, social media, or our website.

3. How We Use Your Information

To process, confirm, and deliver your orders.
To contact you regarding your order, booking, or enquiry.
To process payments through our secure payment partners.
To improve our menu, website, and customer service.
To send you offers, updates, and promotional messages, only where you have opted in. You may unsubscribe at any time.
To comply with legal obligations and prevent fraud.

4. Cookies

Our website uses cookies to remember your preferences, keep your cart active, and understand how visitors use the site. You can disable cookies in your browser settings, but some features of the website may not function properly as a result.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

Service providers such as our online ordering platform, payment gateways, and delivery partners, solely for the purpose of fulfilling your order.
Legal authorities when required by law, court order, or to protect our rights and safety.

All third-party providers are required to keep your information confidential and use it only for the services they provide to us.

6. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Online payments are handled by PCI-DSS compliant payment gateways using encrypted connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal, tax, and accounting requirements, or to resolve disputes.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal requirements.
Opt out of promotional communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites such as social media platforms and map services. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Phone: +91 9693 3333 37 / +91 9905 9018 40
Email: info@flaves.in
Address: Sector 2 Market, Dhurwa Rd, Dhurwa, Ranchi, Jharkhand 834004