Last updated: 10 September 2026
1. Overview
At Flaves, we want every meal to be a delightful experience. This Refund Policy explains when you can cancel an order and how refunds are processed for orders placed through flaves.in, our online ordering platform, or by phone.
2. Order Cancellation
- You may cancel your order within 5 minutes of placing it, provided the kitchen has not yet started preparing your food. Please call us immediately at +91 9693 3333 37 to cancel.
- Once food preparation has begun, the order cannot be cancelled and no refund will be issued, as the food is freshly prepared specifically for you.
- Flaves reserves the right to cancel an order due to item unavailability, incorrect delivery details, or delivery area restrictions. In such cases, a full refund will be issued.
3. Eligibility for Refund
You may be eligible for a full or partial refund, or a replacement, in the following cases:
- You received the wrong item(s) or your order was incomplete.
- The food was delivered in a damaged, spilled, or tampered condition.
- The food quality was unsatisfactory (for example, stale or undercooked) and you notify us within the time limit below.
- Your order was not delivered at all.
- You were charged more than once for the same order.
4. How to Request a Refund
- Contact us within 30 minutes of delivery by phone or email, along with your order number.
- For wrong, damaged, or poor-quality items, please share a clear photograph of the item and the packaging so we can verify the issue quickly.
- Our team will review your request and respond within 24 hours.
5. Refund Processing
- Approved refunds for online payments (UPI, cards, net banking, wallets) will be credited to the original payment method within 5 to 7 business days, depending on your bank or payment provider.
- For cash on delivery orders, refunds will be issued as a Flaves credit or, where appropriate, by bank transfer.
- Where the issue affects only part of your order, a partial refund or replacement of the affected item(s) will be offered.
- Delivery charges are refunded only if the entire order is cancelled by Flaves or was not delivered.
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Cancellation requested after food preparation has started.
- Incorrect delivery address or contact number provided by the customer.
- Customer unavailable or unreachable at the delivery address.
- Change of mind or dislike of taste, where the food meets our quality standards.
- Complaints raised after the 30-minute reporting window.
- Delays caused by weather, traffic, or other circumstances beyond our control.
7. Catering & Banquet Bookings
Advance payments for catering, banquet, and party bookings are subject to the cancellation terms agreed at the time of booking. Cancellations made less than 48 hours before the event may not be eligible for a refund of the advance amount.
8. Failed or Duplicate Payments
If your payment was deducted but the order was not confirmed, or if you were charged twice, the amount will automatically be reversed by the payment gateway within 5 to 7 business days. If you do not receive it within this period, please contact us with the transaction details.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
For refund requests or any questions about this policy, please reach out to us:
